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J/C
I don't know if its been mentioned, but this company is privately held. So control, disclosure and the board/shareholder situation is completely different.
If Haslam wants to keep control, he's probably lucky the company is private. No shareholders to vote him out.
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Browns owner Jimmy Haslam is calling trucking companies, offering to pay back owners of firms who say they lost money in the fuel rebate program of Haslam's company Pilot Flying J.
This is both a blatant attempt at damage control and the right thing to do. Whether or not it's legal remains to be seen. If this is judged to be witness tampering, it could prove to be an extremely harmful move. If it prevents multiple lawsuits aimed at actual as well as punitive damages, then it could end up being a very smart move. One thing is certain, this action admits fault. The only question remaining is how involved was Haslam to begin with?
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This is a more complete article http://www.cleveland.com/browns/index.ss...#incart_m-rpt-1 Quote:
NFL Commissioner Roger Goodell told reporters at a predraft event this morning that he met with Browns owner Jimmy Haslam on Tuesday about the FBI's investigation into Pilot Flying J.
When asked about the NFL not knowing about the investigation during the vetting process, Goodell said, "The FBI didn’t share that with us, nor should they have,'' per Bart Hubbuch of the New York Post.
Haslam's Pilot Flying J travel center company is under investigation for an alleged fraud scheme in which the corporation failed to pay rebates owed to trucking companies.
An NFL spokesman said last week that "there are no such plans'' for the league to ask Haslam remove himself from the day-to-day operations of the Browns while the investigation is underway.
Haslam plans to be in Berea for the NFL draft, which is Thursday through Saturday.
In a press conference on Tuesday, Haslam maintained his innocence, but outlined a five-pronged plan to rectify the situation internally.
More from Goodell's comments:
On any concerns about the investigation with Jimmy Haslam and his private company:
Commissioner Goodell: Well, of course, when you have that type of thing, but I’ve spoken with Jimmy several times and met with him. Jimmy is doing everything he’s asked. He’s cooperating. He wants to make sure that he is doing all of the right things in that regard and he has assured us that he is going to.
On if the league had any indications that this was happening:
No.
On how recent he met with him:
Yesterday.
On how the investigation got through the NFL security’s process:
It’s an investigation and it was held very tightly by the FBI and the authorities. They didn’t share this information with us and they shouldn’t. That’s something that is their prerogative.
#GMSTRONG
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Well, as WSU said, the trucking industry is a fairly complicated environment so saying he's giving the people Ammo is based on something we probably don't truly understand. but then why should we, we aren't in that business..
You make some good valid points Daman, however, regardless of the business, there are accounting rules to follow. GAAP is the standard we use. DonCoyote made a very interesting point. If it was overpaid rebates by Pilot, how long would it take to realize it? Years?
I love my Browns and was giving Haslam a wait and see approach to his ownership on the other board. People on that board know I always support ownership but Haslam comes off as a liar to me. Lombardi hire....
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J/C
I don't know if its been mentioned, but this company is privately held. So control, disclosure and the board/shareholder situation is completely different.
If Haslam wants to keep control, he's probably lucky the company is private. No shareholders to vote him out.
Excellent point Don. I was thinking along the same lines. He doesn't have to answer to stockholders but he does have to answer to stakeholders which he is doing now....interesting.
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Well, as WSU said, the trucking industry is a fairly complicated environment so saying he's giving the people Ammo is based on something we probably don't truly understand. but then why should we, we aren't in that business..
I don't think the trucking industry really has anything to do with this. I believe this is an issue with an oil subsidiary. Pilot Flying J is neither in the trucking or shipping business.
Their market is fuel as it pertains to this issue. To think that the largest truck Stop chain in America does a fuel rebate program manually? That does sound a bit fishy.
Intoducing for The Cleveland Browns, Quarterback Deshawn "The Predator" Watson. He will also be the one to choose your next head coach.
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Jimmy Haslam's Pilot Flying J on watch by Moody's for possible ratings downgrade By Alison Grant, The Plain Dealer The Plain Dealer April 24, 2013 at 12:35 PM Associated Press A major ratings agency says it has placed Jimmy Haslam's company, Pilot Travel Centers, on review for a ratings downgrade, citing possible fallout from the FBI investigation into whether Pilot sales employees defrauded trucking companies. Moody's Investors Services said its decision regarding the parent company of Pilot Flying J was prompted by the April 15 announcement that the truck stop chain and some of its employees are the subject of a federal probe. No one has been charged in the case. Moody's said its review "will focus on the details of the investigations as they become available and any potential impact the investigation or its findings could have on the company's overall operations, supply or its liquidity." Haslam, No. 360 on Forbes' list of the wealthiest Americans, gets most of his fortune from his 35 percent share of his family's 59 percent stake in the privately held Pilot, Forbes reported. http://www.cleveland.com/metro/index.ssf...flyout_business
GO BROWNS!
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Roger Goodell has met with Jimmy H
Not that I expected it to, but that article doesn't say what was discussed. I'd have loved to be a fly on the wall in that meeting.. (I promise, I'd come back to tell you guys all about it, then sit back and wait to get bashed) 
I never saw anyone bash you. I was simply having a discussion about the subject. If someone has a difference of opinion with you, they are not bashing you, simply having a healthy debate. Calling me "self righteous" and telling me to "stick it where the sun doesn't shine"............. that is bashing 
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J/C
I am wondering why this isn't a civil matter and why Uncle is involved, other than it is a high profile family with a high profile brother who happens to be Governor of a state who told the President to pound rocks and wouldn't expand medicare and told them to manage it.
That's what I think.
If everybody had like minds, we would never learn. GM Strong ![[Linked Image]](http://www.dawgtalkers.net/uploads/small-gator-chomp.gif)
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J/C
I am wondering why this isn't a civil matter and why Uncle is involved, other than it is a high profile family with a high profile brother who happens to be Governor of a state who told the President to pound rocks and wouldn't expand medicare and told them to manage it.
That's what I think.
I don't think you have to be a public company to have the feds involved. I understand what your saying, I thought at first why isn't this a BBB issue. I believe that when they got into the biz of fleecing millions from folks, it raises eyebrows.
The Mob wasn't even a company but go taken down by the feds. Some may say that was criminal though. But is not this as well?
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J/C
I am wondering why this isn't a civil matter and why Uncle is involved, other than it is a high profile family with a high profile brother who happens to be Governor of a state who told the President to pound rocks and wouldn't expand medicare and told them to manage it.
That's what I think.
Fraud across State lines is my simplest guess.
Browns is the Browns
... there goes Joe Thomas, the best there ever was in this game.
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Flying J/Pilot is being charged with defrauding several interstate trucking companies out of millions of dollars of rebates that they were due for fuel usage.
It has absolutely nothing to do with his brother or Obama and you know it.
I guarantee that if you ran one of those trucking companies and ol' JH just nailed you to the tune of 2 or 3 million dollars you'd be more than happy that the FBI and the IRS were taking an interest.
"People who drink light 'beer' don't like the taste of beer; they just like to pee a lot."
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Flying J/Pilot is being charged with defrauding several interstate trucking companies out of millions of dollars of rebates that they were due for fuel usage.
It has absolutely nothing to do with his brother or Obama and you know it.
I guarantee that if you ran one of those trucking companies and ol' JH just nailed you to the tune of 2 or 3 million dollars you'd be more than happy that the FBI and the IRS were taking an interest.
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Flying J/Pilot is being charged with defrauding several interstate trucking companies out of millions of dollars of rebates that they were due for fuel usage.
It has absolutely nothing to do with his brother or Obama and you know it.
I don't know so on either point. Maybe you should be a witness since you seem to know.  
If everybody had like minds, we would never learn. GM Strong
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Do you need a price check on tinfoil?
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Do you need a price check on tinfoil?
Sure. What's the latest quote?
If everybody had like minds, we would never learn. GM Strong
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Quote:
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Do you need a price check on tinfoil?
Sure. What's the latest quote?
The way this thread is going, it's going to be harder to find than ammunition.
#GMSTRONG
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Quote:
Quote:
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Do you need a price check on tinfoil?
Heck, that is what caused the shortage!
Sure. What's the latest quote?
The way this thread is going, it's going to be harder to find than ammunition.
If everybody had like minds, we would never learn. GM Strong
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Well, as WSU said, the trucking industry is a fairly complicated environment so saying he's giving the people Ammo is based on something we probably don't truly understand. but then why should we, we aren't in that business..
You make some good valid points Daman, however, regardless of the business, there are accounting rules to follow. GAAP is the standard we use. DonCoyote made a very interesting point. If it was overpaid rebates by Pilot, how long would it take to realize it? Years?
I love my Browns and was giving Haslam a wait and see approach to his ownership on the other board. People on that board know I always support ownership but Haslam comes off as a liar to me. Lombardi hire....
Absolutely,, there are indeed accounting rules to follow and I'll let my friendly accounting dawgs delve into that.. But remember something here, this is a man that runs an 18 billion dollar a year in sales organization (I also think there are several other companies he runs as well, but I can't remember them all)
Anyway the thing is, it's a big company. I know it's difficult to watch every nook and cranny without those accounting tools in place to use as metrics that show you if something is out of wack.
Now here's the problem, Haslam is a big picture guy. he has to be in order to be successful at what he does. And he has counters that watch the beans. If an accountant or CFO or Financial Analyst doesn't bring something to his attention and the perp is good at hiding his tracks, then this could happen right under his nose without him knowing it.
Now understand, we're talking about a billionaire here. Were hearing numbers like the hardest hit customer was for 150K.. I think he said he had something 3200 customers. If each lost 150K (and that's not the case because there were others that supposedly lost less) that is about 480 million. that's not Chump change by any means, but do you risk you 18 Billion dollar Jewel to make an extra half a billion over a number of years?
I can't answer for anyone else. but I sure as hell wouldn't do that. I mean, talk about killing the goose that laid the golden egg.. No sir, Not this guy.
Do you think that Haslam would actually take that risk?
#GMSTRONG
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jc...
I'm not sure if a Pilot employee or ex-employee, didn't contact the Feds first, concerning how Pilot ran their rebate policy. It may be that one of the trucking companies went to the feds after discovering that Pilot was shorting them on their rebate checks.
A company policy to defraud many customers out of potentially millions of dollars in rebates over many years, would seem to be a "criminal" matter.
I believe the focus of this FBI investigation of Pilot is for devising and conspiring to devise a scheme to defraud (trucking companies) customers by use of the mail (fraud) and wire (fraud), relating to interstate commerce...this in addition to other possible charges.
Last edited by mac; 04/24/13 07:34 PM.
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Do you need a price check on tinfoil?
Sure. What's the latest quote?
I found a 30 square foot roll (should be enough to form an effective helmet) of Reynold's Wrap on Amazon.com for $5.38 with free shipping on orders over $25. So you'd probably be best served to get a couple more things.
Might I recommend:
iOSAT Potassium Iodide Tablets, 130 mg (14 Tablets) $7.36 ($3.83 / oz)
(2 pkgs) Potable Aqua Water Treatment Tablets $10.98
Magnesium Fire Starter $4.39
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Look, I have been critical of Haslam in my posts, to be honest it is an investigation not an indictment. I shouldn't condemn the guy before the indictments come down, even then he has to be convicted. I just want the Browns to win plain and simple........... Haslam or Lerner....... I don't care............... deliver us a winner. 
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Does the tin foil have a rebate for it if you buy enough?
I AM ALWAYS RIGHT... except when I am wrong.
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I think I agree with Daman here, at least I'm presuming I understand what he is saying.
Haslam runs a multi-billion dollar company. When the company is that big, there are people acquired to run certain areas, and as president Haslam just keeps a general eye to ensure all parts are functioning cohesively. He most likely is not fully aware of every penny. Even looking at the financials this type of thing would not stand out, as it is rebates which is a variable number that could be based on many factors he would have to have intimiate knowledge of to be able to identify.
Now if they show he went to that department and said "Hey here's what I want you to do" then he's got problems. But in general day to day business it's easy to miss that stuff unless someone with knowledge of what it should show points it out as a possible error.
As president Haslam probably mostly pays attention to sales, cost of goods, operating expenses and profit. Unless those seem out of whack, he just goes on with his other duties.
We don't have to agree with each other, to respect each others opinion.
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I think I agree with Daman here, at least I'm presuming I understand what he is saying.
Haslam runs a multi-billion dollar company. When the company is that big, there are people acquired to run certain areas, and as president Haslam just keeps a general eye to ensure all parts are functioning cohesively. He most likely is not fully aware of every penny. Even looking at the financials this type of thing would not stand out, as it is rebates which is a variable number that could be based on many factors he would have to have intimiate knowledge of to be able to identify.
Now if they show he went to that department and said "Hey here's what I want you to do" then he's got problems. But in general day to day business it's easy to miss that stuff unless someone with knowledge of what it should show points it out as a possible error.
As president Haslam probably mostly pays attention to sales, cost of goods, operating expenses and profit. Unless those seem out of whack, he just goes on with his other duties.
How can you not believe that he watches every penny, every employee, everyday. Obviously you have no idea what CEO's do.
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'Absolutely outrageous': Pilot Flying J denies witness-tampering claims of Georgia lawyer updated April 24, 2013 at 4:12 p.m. . KNOXVILLE — Pilot Flying J attorney Aubrey Harwell Jr. this afternoon blasted accusations of witness tampering against CEO Jimmy Haslam, saying Haslam wants only “to do the right thing.” The lawyer for a Georgia trucking company accused Haslam earlier today of witness tampering and cheating customers once again as the fallout from a federal fuel rebate fraud probe continues. What Haslam’s doing deserves praise instead of scorn, Harwell said. “I fail to understand how anybody can all anything like that inappropriate,” Harwell said. “Fair is fair, but overreaching is not fair. It’s absolutely outrageous. It’s ludicrous. It’s completely contrary to the truth of the matter.” Haslam has said he’s making a point to meet with trucking customers who might have been shorted on fuel rebates and discounts and repay them what they’re owned. Mark Tate, the lawyer for Atlantic Coast Carriers of Hazlehurst, Ga., says that’s too little, too late. The company filed a lawsuit against Pilot in Knox County Circuit Court last week seeking class-action status and accusing the company of racketeering violations. “We don’t think it’s appropriate for Jimmy Haslam and his PR machine to go around gladhanding the people who they were backhanding before,” Tate said today. “He owes them more than he took from them.” Tate said Pilot owes the company interest on the lost money, along with damages as punishment. He said he’ll file a motion this week asking a judge to stop Haslam from meeting with the companies. Tate said he expects other Pilot customers to sign onto the lawsuit soon, maybe in a matter of days. FBI and Internal Revenue Service agents raided Pilot headquarters in West Knoxville last week as part of a probe into claims of rebate fraud. Federal authorities have subpoenaed various Pilot sales executives but filed no charges so far. More details as they develop online and in Thursday’s News Sentinel. web page I can understand why Haslam's lawyer wants to paint this picture of Jimmy reaching out to customers who were shorted on rebate payments, attempting to right the wrong...
...but the Feds might not see it that way and could take action against Haslam for contacting those named in the case.
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It would've probably been best for him to wait and pay settlements. Even with good intentions it seems legally inappropriate to start handing back money now.
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I think I agree with Daman here, at least I'm presuming I understand what he is saying.
Haslam runs a multi-billion dollar company. When the company is that big, there are people acquired to run certain areas, and as president Haslam just keeps a general eye to ensure all parts are functioning cohesively. He most likely is not fully aware of every penny. Even looking at the financials this type of thing would not stand out, as it is rebates which is a variable number that could be based on many factors he would have to have intimiate knowledge of to be able to identify.
Now if they show he went to that department and said "Hey here's what I want you to do" then he's got problems. But in general day to day business it's easy to miss that stuff unless someone with knowledge of what it should show points it out as a possible error.
As president Haslam probably mostly pays attention to sales, cost of goods, operating expenses and profit. Unless those seem out of whack, he just goes on with his other duties.
You understand perfectly..
#GMSTRONG
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It would've probably been best for him to wait and pay settlements. Even with good intentions it seems legally inappropriate to start handing back money now.
Time will tell, that may end up being his undoing. I really don't know.
But from an ownership standpoint, when you see your baby (in this case, PFJ) in trouble you do whatever you can to help. I'm not sure I'd do anything differently than he's doing. I think the first thing I'd do is go to the big clients, hat in hand and make it right.
This attorney in Georgia (I think it's georgia isn't it) that wants him barred from calling customers and making things right has to have a motive/Agenda. He represents at least one or more of those clients so I can see him lookng at this and seeing a big paycheck going away..
Just a thought.
#GMSTRONG
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Look, I have been critical of Haslam in my posts, to be honest it is an investigation not an indictment. I shouldn't condemn the guy before the indictments come down, even then he has to be convicted.
I just want the Browns to win plain and simple........... Haslam or Lerner....... I don't care............... deliver us a winner.
Ya know, I've probably been a bit too protective of him simply because I know what it's like to have lots of folks working for me and I know how much trouble they can get you into. And he lives on a stage a million times bigger than the biggest I ever played on.
So I get it.
I know that anyone of us, sitting in that chair, would want the opportunity to explain and maybe even correct the problem before being judged. I sure know I would.
#GMSTRONG
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As president Haslam probably mostly pays attention to sales, cost of goods, operating expenses and profit. Unless those seem out of whack, he just goes on with his other duties.
First off, I agree its impossible for a CEO to know everything in a company this size. But this huge account was "out of whack." And this is tied to some of their biggest sales accounts. Accountants manage these reports to the dollar. They had to know and someone decided what to do with the excess.
So, follow the money. If this was a scheme from sales reps and accountants? They would take every penny. If Flying J made profit from this? well, there ya go. No way the accountants and reps decided to slip the company "profit" for the heck of it. If Haslam and the Company Brass didn't know about extra millions, they surely didn't get cut in.
If this had been out of whack the other way. If Flying J overpaid millions and trucking companies were kicking back to the sales reps? I doubt Haslam misses that for years.
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I'll add to that that certainly many of these customers are long-time friends/associates of his and he wants to make it right.
I think this is fine as long as he isn't paying MORE than what is calculated as being owed...if he's willingly paying "interest", then this whole thing gets shady...or shadier?
I'm no expert in Accounting in the trucking industry, but if it's a privately held company the "restrictions" of financial reporting could be different than that of a publicly-traded company.
For instance...GAAP (Generally Accepted Accounting Priciples) is the Holy Grail of Accounting. However, given that the company is privarely-held they may not be subject to an independet audit by a Public Accounting firm. That could result in the books being kept on a Tax Basis rather than on GAAP. However, I highly doubt the books are kept on any basis other than GAAP.
Lastly, adhering to GAAP and/or having an independent audit (non-FBI / IRS) would not necessariliy sniff out the "error"...or error.
As I stated earlier in this thread - my experience with accounting for trucking transactions was that accounting for trucking transactions was quite convulted...albeit that is 20-years-ago-experience. In addition, the rules and regulations in the trucking industry can be very complex and or business-unfriendly.
I wouldn't be surprised if the entire rebate philosophy is flawed and potentially illegal in the realm of the industry and it's rules and regs...and that's whether the customers received full rebate payment or not.
Disclaimer: I am not knowledgeable in current trucking industry rules and regs or Accounting for the trucking industry.
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But this huge account was "out of whack." And this is tied to some of their biggest sales accounts. Accountants manage these reports to the dollar. They had to know and someone decided what to do with the excess.
No doubt, but there is no way we know if it was Haslam. again, employees that are taking money from the company and lining their own pockets aren't likely to blow the whistle to Haslam...
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Posts: 15,015 |
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As president Haslam probably mostly pays attention to sales, cost of goods, operating expenses and profit. Unless those seem out of whack, he just goes on with his other duties.
First off, I agree its impossible for a CEO to know everything in a company this size. But this huge account was "out of whack." And this is tied to some of their biggest sales accounts. Accountants manage these reports to the dollar. They had to know and someone decided what to do with the excess.
So, follow the money. If this was a scheme from sales reps and accountants? They would take every penny. If Flying J made profit from this? well, there ya go. No way the accountants and reps decided to slip the company "profit" for the heck of it. If Haslam and the Company Brass didn't know about extra millions, they surely didn't get cut in.
If this had been out of whack the other way. If Flying J overpaid millions and trucking companies were kicking back to the sales reps? I doubt Haslam misses that for years.
Rebates are just that, rebates. Returned funds based on a purchase. If you told me we had 1 million dollars sent in rebates, or 2 million sent in rebates, it would mean nothing, unless someone told me how much we were SUPPOSED to send in rebates.
Since not every customer would be eligible for the rebates, you couldn't just take the net sales line, and figure a 2% rebate. You would have to know the net sales for those customers eligible for the rebates, and for that matter, I would presume that the rebate amount may be dictated by the total monthly or yearly purchase. So company_a buy 500k in fuel gets 2%, company_b buy 1 million in fuel they get 2.5%.
It's not as simple as "we sold 2 billion in fuel, we should have 40 million sent out in rebates."
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If this had been out of whack the other way. If Flying J overpaid millions and trucking companies were kicking back to the sales reps? I doubt Haslam misses that for years
I'm not even sure what your point is here, what you described is fraud if the kickbacks to the trucking companies were part of a shady deal with the sales rep for both to profit from.
We don't have to agree with each other, to respect each others opinion.
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Joined: Sep 2006
Posts: 50,428
Legend
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Legend
Joined: Sep 2006
Posts: 50,428 |
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It would've probably been best for him to wait and pay settlements. Even with good intentions it seems legally inappropriate to start handing back money now.
Perhaps.
However, I am not a lawyer, so I am not sure regarding a more "finesse"d" aspect of this whole situation. Maybe a lawyer can help.
Haslam's company was raided under the authority granted by an indictment. Right? But, being indicted is not the same as being charged with a crime, and the government would still have to charge Haslam and/or his company in court in order for this case to go to trial.
Until charges are filed, there cannot be witness tampering in a situation like this. It would just be good business for a company who was made aware of such a situation to try and fix it, from a customer relations point of view.
It's not witness tampering, because they are merely fixing a mistake, not asking people to do anything in exchange for fixing the problem. Once formal charges are filed, then it might be inappropriate for the company to do anything about this "mistake".
Am I right here?
Micah 6:8; He has shown you, O mortal, what is good. And what does the Lord require of you? To act justly and to love mercy, and to walk humbly with your God.
John 14:19 Jesus said: Because I live, you also will live.
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Joined: Mar 2013
Posts: 742
All Pro
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All Pro
Joined: Mar 2013
Posts: 742 |
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Rebates are just that, rebates. Returned funds based on a purchase. If you told me we had 1 million dollars sent in rebates, or 2 million sent in rebates, it would mean nothing, unless someone told me how much we were SUPPOSED to send in rebates.
Since not every customer would be eligible for the rebates, you couldn't just take the net sales line, and figure a 2% rebate. You would have to know the net sales for those customers eligible for the rebates, and for that matter, I would presume that the rebate amount may be dictated by the total monthly or yearly purchase. So company_a buy 500k in fuel gets 2%, company_b buy 1 million in fuel they get 2.5%.
It's not as simple as "we sold 2 billion in fuel, we should have 40 million sent out in rebates."
Yeah, I know this. And Flying J's accounting department does too. So, When their ledger showed the "rebates due" column did not match "rebates paid" they were SUPPOSED to research and report it. If an auditor is off by $millions they don't just shrug it off and hand Jimmy a number. They report it and find it. Immediately.
If they did their job and reported it, the execs have some seriously explaining to do. If they didn't report it, they were probably in on it and Flying J has serious auditing issues.
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Joined: Sep 2006
Posts: 42,870
Legend
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Legend
Joined: Sep 2006
Posts: 42,870 |
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Haslam's company was raided under the authority granted by an indictment. Right?
No, I don't think anyone has been indicted yet.
#GMSTRONG
“Everyone is entitled to his own opinion, but not to his own facts.”
Daniel Patrick Moynahan
"Alternative facts hurt us all. Think before you blindly believe."
Damanshot
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Joined: Sep 2006
Posts: 7,280
Hall of Famer
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Hall of Famer
Joined: Sep 2006
Posts: 7,280 |
What if the calculation of the rebate due...and the rebate actually paid were the same?
What if the calculation itself was flawed? And there was no reason to believe it was flawed?
Why didn't the customers notice that their refunds were less than THEY expected?
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Joined: Sep 2006
Posts: 42,870
Legend
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Legend
Joined: Sep 2006
Posts: 42,870 |
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What if the calculation of the rebate due...and the rebate actually paid were the same?
What if the calculation itself was flawed? And there was no reason to believe it was flawed?
Why didn't the customers notice that their refunds were less than THEY expected?
I can't answer for all that, but I'm sure that if I was suppose to receive 5% rebate if I bought a half million gallons at 4.00 a gallon, I think I'd be able to figure out that I'm owed $100 K. The difficult part is that the price per gallon isn't static. But it doesn't matter. If I spend 2 million on fuel at PFJ, I'm supposed to get 5% and that's 100k
And believe me, If I'm owed 100k, and someone sends me a check for 50k, I'm going to ask questions and if I don't get a satisfactory answer, I'd have no problem going to the top.
Did that happen? I honestly don't know.
#GMSTRONG
“Everyone is entitled to his own opinion, but not to his own facts.”
Daniel Patrick Moynahan
"Alternative facts hurt us all. Think before you blindly believe."
Damanshot
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Joined: Sep 2006
Posts: 19,137
Legend
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Legend
Joined: Sep 2006
Posts: 19,137 |
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Why didn't the customers notice that their refunds were less than THEY expected?
Because they were using inefficient systems and/or they weren't competent with their accounting methods. If you read the transcripts of those P/FJ corporate meetings, these companies were mocked, laughed at and targeted for fleecing by those in attendance.
And into the forest I go, to lose my mind and find my soul.
- John Muir
#GMSTRONG
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