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I'm having issues playing games online.
I have a newer ps3. The super slim console. Everything is hooked up, and I am connected with a 100% connection at 5/6 mbps.
I popped in BF3 last night and my guy wouldn't even move when I went into multiplayer. I tried MW3 this morning and same thing.
I turned off the media server connection which was the only thing I found that could be the problem. My guy was able to move around for a few seconds then it went back to being horrible.
MW3 allows you to see the connections for all players. Everyone had full connection while I had the red dot.
Anyone have any suggestions? thx!
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When it gets laggy for me, I just unplug the cable modem and the router it's connected to for 10 seconds and then reboot everything. Usually cures my issues right up.
Make sure you're not downloading anything when playing online. Especially if you're using a P2P program (peer-to-peer). When I am downloading torrents, I am sure to not be playing online while doing so.
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ps3's wifi adapter is pretty terrible too... can you try a wired connection to see if it improves?
#gmstrong
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Quote:
ps3's wifi adapter is pretty terrible too... can you try a wired connection to see if it improves?
yeah I set up my router behind my TV so my PS3 could be wired and let my laptop be wifi a long time ago.
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Unfortunately, I can't set up a wired connection.
I power-cycled our modem/router and also our extender. I can get online through the ps3, download demos of the ps store, stream netflix, but when I pop in a game to play online, it just lags to the point where my guy can't even really move.
Signal strength says 100%.
I set up my connection via the "easy" method where it sets up everything for you. Do I need to do something in custom?
I had a pretty crappy connection with my last ps3 (we have since upgraded our modem to a modem/router) but was still able to play COD and BF3 online with minimal issues.
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Sounds like it's a firewall issue.
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Router "extenders" are a joke. If you're connecting to the extender for the Wifi for the PS3, this is probably why you're having issues. I'd recommend moving your router closer to the PS3 so you can connect to it via a hardwire/ethernet cable. Or connect to the router itself, and not the extender as it would be one less process that wifi signal from the PS3 has to encounter.
Me personally, I use WiFi and my PS3 is about 20foot from the wireless modem. Those extenders are junk and I hate them. I'd bet 100 bucks that is your culprit, regardless of what the "signal strength" indicates.
If it were a firewall issue, you'd not be able to connect period. The firewall would either allow or block incoming connection request, not allow partially or block partially.
Who is your internet provider? Goto SpeedTest.net and run the bandwidth test to see what type of speeds you're getting.
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I had little issues playing online with my last ps3 though. Since we upgraded my ps3, we have gotten a new modem/router too, which after some looking up, is apparently crap.
I have no issues signing onto my playstation and downloading demos, as well as streaming Netflix.
The guy at Sony thought I was maybe having issues because the ports are blocked by a firewall, which would explain why I still have no issues with Netflix or the PS store. I can check though by signing directly into my router instead of the extender.
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If you can get online (which of course you are since you're complaining about the lag) then again, it's not a firewall issue. I know some people with AT&T's UVerse have a hard time getting their PS3 to connect, hence why I asked what your ISP is. May want to try giving them a call and seeing if there any issues in which they need to fix on their end.
I wouldn't use any other router brand other than Linksys. You get what you pay for with Linksys, and that's quality product. I've used my same wireless-g router for years and years upon years now.
Have you flashed/updated your router with the latest firmware updates? If not, probably worth a try and then go through the COnnection Setup Wizard again via the PS3 once you update it. See if that'll help. Ultimately, it could be the server in which the game is hosted on is experience lag (high and heavy user usage can bog down a server. Unfortunately there is not a way to test this scenario.
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I tried both BF3 and MW3 and had the same thing happen. So I don't think it's the game.
But like I said, I have no problems doing other stuff online with the system. After I struggled with MW3, I popped in FIFA 13 which I haven't played since I replaced my console. It updated the game with no issue at all, and I was playing minutes later.
I realize that downloading an update, and running a full fledged game of MW3 or BF3 don't take the same amount of badwith, but I just thought it was weird that both games did the EXACT same thing.
Yes, I could sign into a game, but it was literally unplayable. You couldn't take 2 steps without your guy not going forward. It was like he was in quicksand.
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Like I said, try flashing/updating your router with it's latest firmware and try re-setting up the connection from the PS3 once you do so.
You should be using the latest firmware updates anyway. Use SpeedTest.net website to determine how fast of a connection you really are obtaining from the broadband internet (whatever/whoever you pay for internet). Post your average SpeedTest.net results here after you've ran three tests. If they're under 1MB, you may just not have enough internet speed to get online which could be a hint that your modem and etc is bad or is failing if you've were able to game online with no issues before.
You should call your ISP anyway and have them reset or "flush" your lines for you. They can also monitor incoming/outgoing packets and determine if there is a hardware issue.
Good luck bro.
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My router is brand new. It's a modem/router combo. The company that makes it is called Arris, and according to some on the internet, these are pretty crappy, and apparently lock down different ports. I have to be honest, I am no network genius and have little knowledge of these.
I have not tried to play an online game since we got this new router/modem combo. I don't do a ton of online gaming. I mostly play sports games and prefer to do an offline franchise mode, or a "play as your own guy" mode like RTTS in The Show. I usually only do the FPS online, and got the itch to play BF3 the other night. So I haven't actually even tried gaming on this brand new router and modem.
I will try the speed test when I get home. Should I try that through the ps3 browser or from a laptop on wifi?
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Doesn't matter if you just bought it today, a minute ago or a second ago. It likely still has updates for it to install. Look on your router and find the model number, then goto the Arris site and hunt down the latest firmware or "drivers" if you're familiar with upgrading drivers for like your video card and etc. It's the same thing in essence, but for your router.
Or call Arris, and they can walk you through the steps (recommended.)
For the speedtest, grab your laptop and walk over by your PS3 and test it. The wifi adapter in your laptop probably better than that that comes with PS3's, but if it's a distance issue you'll be able to see.
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Quote:
https://support.us.playstation.com/app/answers/detail/a_id/241
Make sure all these ports are opened (straight from Sony's official community). I didn't know there was that many ports needed for chat features and etc.
Yeah, I found that yesterday. I found a way to login via webpage to my router stuff, but didn't know what to do from there. That stuff is confusing.
After the guy at Sony told me about the ports, he recommended calling Comcast to see if they could walk me through it. I called and they tried forwarding me to their Xfinity team and charging me $14.99. What a joke.
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Google has all the information you need, including this link I found in under five seconds: http://www.ehow.com/how_7704918_open-port-arris-modem.htmlDon't call ComCast, of course they will charge you b/c it isn't their hardware in use, therefore not covered by their contract in which you signed. You'd need to call the manufacture directly (meaning call Arris). Try the link I provided, if it's way over your head then give them a call! Or have a tech buddy come over and open the ports for you...
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I'm gonna try that in a bit.
I ran a speed test via Ookla.
Results are a 26 ms ping, 12.78 mbps d/l, 1.25 u/l
Laptop is just a few feet from the ps3.
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Quote:
Google has all the information you need, including this link I found in under five seconds:
http://www.ehow.com/how_7704918_open-port-arris-modem.html
Don't call ComCast, of course they will charge you b/c it isn't their hardware in use, therefore not covered by their contract in which you signed. You'd need to call the manufacture directly (meaning call Arris).
Try the link I provided, if it's way over your head then give them a call! Or have a tech buddy come over and open the ports for you...
This link isn't accurate to what i'm looking at. This takes me to the access to my modem/router, but it's an xfinity site and not Arris. So there's no tab for virtual servers like they mention. I just don't know enough about this stuff to try and figure it out without step by step instructions.
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In my area, the ARRIS brand is what comcast delivers. Check their website for PS3 issues.
If you can't find that, find the manual for your model and locate the firewall and/or port section. Also look for DMZ. You can edit ports, or just turn the firewall completely off and test to determine if this is the problem. If turning firewall off does not solve it, opening specific ports probably won't help, either. Waste of time.
Using DMZ is a bit insecure but it moves the ps3 totally outside all router security features. Again, a useful test.
First thing I would do is hard-wire the unit. Use a temporary long cable or move the Ps3 if you have to. This is a simple test and will eliminate the Wi-fi, the extender, and wi-fi security issues. Also, if you want a hi-speed connection, hard-wire is the way to go. Using Wi-fi on a fast connection is like towing a boat with a Ferrari.
Isolate and Identify. One step at a time.
Try moving the router closer and eliminate the extender. Don't "choose" not to use it, UNPLUG the power and ELIMINATE it from the equation.
Your problem lies in UPLOAD speed, not DOWNLOAD speed.
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What's a good u/l speed for gaming on a ps3? I know the ping is good, someone told me anything under 50 is fine.
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Honestly I don't know what specs they are looking for, other than higher numbers are better. Most any "broadband" connection should work fine. From modem, to router, to wi-fi, to extender, to receiver, you loose a LOT of your original speed. Wireless cuts it down to about 10% or less, depending on your pipeline.
The "ping" test is a very minimal speed indicator, there is absolutely no bandwidth involved. IOW, the transmission is an extremely small amount of data. The ping test is used to determine if you have any connection at all, not really it's bandwidth capability. It does indicate "lag" for gaming, but the numbers have to be fairly extreme. Ping will vary for each game server and is outside of your control, other than having a decent pipeline.
Running a hard-line cable gets you the best performance and least problem out of any pipeline or hardware. Through the attic, down the wall and to an outlet plate is fairly easy and low-cost. Cheaper than a spiffy new router. Also adds value to the house, if done properly.
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It still doesn't matter if it's hard wired or wireless, it's still connecting through the same router which mean through the same network which means through the same firewall... which means the same ports will still be blocked.
If the original poster doesn't want to take the time to research his set-up to open the ports, or call the ARRIS manufacture support to guide him in opening these ports (it seems UPnP (universal plug n play) isn't a feature on his modem/router combo, or is disabled) - he'll still have issues regardless.
Not trying to be rude, but the original poster needs to get someone more tech savvy, make a call to the manufacture for help or put some effort into researching his model router/modem combo and learning how to do it himself.
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You are assuming that the problem is ports, when it may well be raw speed, wifi security, or something else.
SFAIK, a blocked port will NOT result in extreme lag, it will result in no action at all.
I do this for a living, for a long, long time. Eliminate the easy stuff. Testing with a hard line eliminates many possible issues, in minutes, with no chance of causing further problems and no need to change any router settings. It is also the best way to connect, hands down, when performance is an issue.
Working with people who can't or won't configure a router is something I do at least once a week.
If running a hardline or moving the PS3 for 5 minutes is not possible, then it is not possible to eliminate the wireless as a source of the problem. Next best is to eliminate the extender as I described, next would be to completely remove the wifi security settings on both ends, temporarily, as a test.
I am homing in on the wifi as the source of the problem because twenty-plus years of experience tells me that it very likely IS the problem.
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My next step is calling Arris. I have a feeling they're going to try and charge me though. I know Xfinity wanted to.
Sucks because our top networking guy at work got let go, so I'm asking other IT guys around here, but haven't heard back.
2 other people have referred me to that ehow link, but like I said, it seems like the author is looking at a different page than the one I get when I sign into that modem/router.
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Quote:
You are assuming that the problem is ports, when it may well be raw speed, wifi security, or something else.
If UPnP is not a feature, then yes it likely is 100% a port issue given he has a 12mb download speed which puts him in the same bandwidth range as me, which likely means he has a 1MB+ upload speed which is plenty enough. Wifi security, no. If there was that, he'd not be able to connect to the PSN period. Authetentation isn't the problem. To further give more info, different games will utilize different ports for communcation between the game server, the ps3 and the user's internet. All this is documented in the link above I provided and this explains why he lags with one game, and doesn't with the other...
SFAIK, a blocked port will NOT result in extreme lag, it will result in no action at all.
If the server is continuously trying to communicate and is getting rejected, yes it will effect speed times. I encountered this same issue when I had AT&T U-Verse and used their modem/router combo. These ports need opened, simple as that that is why PS3 officially declares them in the link I provided. Usually, UPnP will do this for you automatically (like my Linksys's router does) however his hardware may not be as "fancy" as to allow that feature. Or it's disable.
I do this for a living, for a long, long time. Eliminate the easy stuff. Testing with a hard line eliminates many possible issues, in minutes, with no chance of causing further problems and no need to change any router settings. It is also the best way to connect, hands down, when performance is an issue.
Opening the ports that Sony SAYS is recommended to use the online features is the easy stuff. He used his laptop 3 foot from the PS3 and had a 12MB connection. Wiring up a hardline and spending that money shouldn't be the first line of defense. Plenty of people use their WIFI and their PS3 with zero issues, me included. He said himself he didnt have any issues until the new router/modem combo. Re-read the entire thread and gather the evidence.
Working with people who can't or won't configure a router is something I do at least once a week.
Then you should have the OP set-up a remote helpdesk connection, remote into his computer and open the ports for him manually. I would, but last time I did this I got accused of tampering with stuff which I don't get seeing the user can view the actions via the remote help connection. I won't ever do this again unless for family.
If running a hardline or moving the PS3 for 5 minutes is not possible, then it is not possible to eliminate the wireless as a source of the problem. Next best is to eliminate the extender as I described, next would be to completely remove the wifi security settings on both ends, temporarily, as a test.
I am homing in on the wifi as the source of the problem because twenty-plus years of experience tells me that it very likely IS the problem.
I'm not trying to degrade your 20+ years of experience, but any network guy should know if a server requires ports to be opened, and those ports aren't open... well then I don't know what to tell you bro.
I am going to disappear from this thread as I don't want to offend anyone or get into a heated argument. Bestest of luck to the original poster.
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I also tried updating my router like you said, but Arris website requires a login and some kind of security number, it says that's only free for people who directly bought the modem, which I'm guessing that means not me because Comcast installed it.
Hence the reason why I think they will charge me if I call.
I'm just gonna wait on one of the IT guys here to get back to me. I appreciate all your help guys, please don't kill each other, we're all Browns fans here.
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Quote:
I'm just gonna wait on one of the IT guys here to get back to me. I appreciate all your help guys, please don't kill each other, we're all Browns fans here.
You're welcome. You'll get it figured out.
Again, I really didn't try to be offensive and I hope that noone took any offense to the things I said. I was just trying to help out b/c I am a gamer myself. Let us know once you get it squared away bro!
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Did you see the FIREWALL menu? Is there a "disable firewall" button? This SHOULD open ALL ports for ALL units.
The link gives correct instructions, however it does not mention the specific ports required. Also does not detail getting the IP address for the PS3 which is required.
You will either need to disable firewall or forward the ports. Look through ALL the menus for any mention of ports. Write down the menu names, and describe any and all mentions of ports. "Port Forwarding" is specifically what you want.
Do the ipconfig steps on your laptop, then check the settings on the PS3. I do not trust automated setups, because they fail so often. All the numbers should be the same except for the IP address, for which only the last digits must be different.
If the ps3 is set to "obtain automatically", then manually enter all the numbers, IP address, subnet mask, gateway, and DNS servers. On the IP address, take the one from your laptop, add 10 ( I use 17) to the last three digits, and enter. This number must be 254 or less.
Your Arris unit will have a model number on it. Post this. There are multiple models, multiple updates, and multiple menus.
I was assuming you are capable of moving the PS3 closer to the router, plugging it in, and using a hardline to test. Is this not possible? It is the FIRST THING that I would do.
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Step 6 from that Ehow site says this:
Click "Firewall," located at the left side of the Arris administrative panel, and then click "Virtual Servers."
I click firewall, but there is nothing that says "Virtual Servers"
There is port forwarding, port triggering, DMZ, and one other thing that I can't remember.
All the steps after that are Chinese to me because they don't match exactly what I'm supposed to do. Like I said, I just don't feel comfortable screwing around with it because I know very little about this kinda stuff.
When I get home I can post some screen shots of what it looks like.
I definitely see stuff related to ports in those options, but it doesn't match up to these instructions.
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Dawg_LB, I note that you started out saying it was the extender, then that it was NOT the firewall. Took you several tries to get to the ports.
Ports it could be, it could also be several other things. There is zero cost involved in testing a wired connection. It is a 5 minute operation. This procedure will give DEFINITIVE ANSWERS, rather than guesses.
Setting up a remote desktop connection may require opening ports on the router, which is apparently not currently possible. If the OP wants to setup a free LogMeIn connection, I can use that to check the router settings and show him how to open up the necessary ports. He will need to run the IPconfig on the PS3, and manually enter the addresses as I described. Opening ports works with a specific address and "obtain automatically" will not necessarily give you the same address every time.
You are assuming that because someone at SONY said "ports must be opened", then that is the cause of the problem. I have helped TRAIN sony techs, their call center is right nearby. They don't know squat, even AFTER working there for over a year.
Fixing a problem is easy, Google will do that for you. Finding out EXACTLY WTF the problem really is, rather than making random guesses, is what guys like me do. That's why I suggested the hardline test. That's also why I know that the speed numbers given, FROM THE LAPTOP, are nearly worthless. There's no problem on the laptop. It connects using different hardware, and different software. The upload speed on the PS3 is unknown. With just one test, it is STILL unknown. You need an average of several tests at different times of day. It will vary.
If the OP wants to give up and quit, great. If he wants to get the problem solved, I will walk him through a step-by-step, tried and tested series of operations that can be performed by a child or a senior citizen, and which will absolutely, positively result in a definitive answer as to what the problem and it's solution really are.
Or you can try 50 different random guesses, most likely one of them will work, and hopefully none will cause any serious issues.
First question is there some reason you can't move the box to where the router is?
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Can I use my desktop display as a TV for the ps3? otherwise I would need a super long Ethernet cable. I'm talking like 50+ feet.
I'm not at home right now, and won't be until 5.
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"Port forwarding" is what you want. You MUST manually set the ip address on the PS3 for this to work, same with anything which requires a specific, un-changing address.
Some modems use "forwarding" and "triggering" improperly. Having the MODEL NUMBER of the modem may allow checking your units specific menu and operating characteristics. You may need to make the same entries in both sections.
You will need a list of required ports, and the PS3 address. Put in the port number, and the ip address on one line for each port. Repeat.
Nothing you do here will cause any permanent problem, all is changeable.
Make sure and SAVE CHANGES. Then, power down the modem, wait 5-10 seconds, and power back on.
It will most likely take longer to do this than testing the hardline connection, depends on your typing speed. The extender may have an effect on this, most don't. If possible, make all router changes from a wired connection. IF YOU UPDATE the router firmware, do NOT repeat NOT do this from a wifi connection. If a firmware update is interrupted, you own a doorstop.
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I wasn't able to update the firmware for the router, they wanted some login that requires a code which you have to pay for. I'm not giving them a cent, if nothing else, we'll call Comcast and tell them to stop screwing us with these horrible modems.
Even if I could update the firmware, it'd always be from a wired, since we do still own a desktop that is connected to it.
I will try a hardwire connection when I get home. If that still doesn't work, then I will try these ports.
If you scroll up to the link that was provided from Sony's website about using ports, it mentions something about opening them up both ways. How is that done?
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If your desktop display has the necessary connection, then yes. If not, then no.
Ethernet cable can be up to 300 feet. A 50 foot cable will cost a few bucks, but if you can run it to the PS3 and leave it there, your connection speed will be significantly better. See if you can borrow one from work for a temporary test.
You can buy the tool, cable, and rj-45 ends to make 10 of them for about twice what a 50-foot would cost at retail. Got several gamer friends? Wanna make a few bucks? They're easy to make.
If you can't leave the cable in place, then I would move the ps3 closer to the router, there should be at least one short cable on it for a computer and/or a 6-foot cable costs about $5.00. You can temporarily disconnect the PC for the PS3 then put it back after testing. Mind the release tab just like on a phone cable, don't just yank it out.
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"both ways" means put the port in both the public AND private entries, which I always do anyway. No downside, and they often don't tell you which is required.
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Dawg Talker
Joined: Sep 2006
Posts: 1,964 |
Just had a thought.
You can purchase your own cable modem for about $80.00. Router for about $50-100.00 Comcast charges you $5.00 or so per month to rent their unit.
I prefer separate modem and router as it makes future upgrades less expensive, also router can be used with a different connection.
You could get a router specifically recommended for the PS3.
I have had some issues with port forwarding on their SMS Business Class Gateway units, don't recall any problems on the Arris ones but haven't seen quite so many of those. By "problems" I mean it just did not work, had to replace the unit with a different model or run in bridge mode (with a separate router). More than once.
I would NOT purchase any additional hardware until some testing has been done. Just something to keep in mind.
EDIT - do you get phone connection thru Comcast? SFAIK, there are not any 3rd party modems which allow for the phone connection, also SFAIK this is the only situation where they use the Arris units.
Do you have a separate router unit, with wireless capability?
Last edited by Nelson37; 08/21/13 01:00 PM.
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Joined: Sep 2006
Posts: 17,027
Legend
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OP
Legend
Joined: Sep 2006
Posts: 17,027 |
We still may have one, yes. We had a separate modem and router before they put this latest one in.
We were having issues with our connection in the past. We use the extender because there are two rooms between where the modem is, and where the living room is (where we spend most of our time and where the ps3 is)
The two rooms between are a bathroom and kitchen. I guess the theory was that the pipes were causing a problem to our signal when you use anything in the living room. Surprisingly I was still able to game, and have great connections while doing so. Just at times the connection would die out on any device. Playstation, laptop, phone, etc.. This happened even with the extender in.
We call Comcast and complain. Then send someone over and hook it up, and now we get great speeds with everything. The laptop runs smooth. The phone runs smooth, and the ps3 downloads demos quickly, streams Netflix well, and updates games quickly, should they need updating (since I had to replace my console, I have been doing that a lot lately)
But yeah whenever I pop in BF3 or MW3 which are the only games I really do online, I can't even move my guy. I wouldn't even say lag. Lag indicates you can still kinda play right? I can't do anything. It's literally unplayable.
I shouldn't need an extender because I'm in a small 2 bedroom apartment that has a living room and dining room. It's not exactly a studio, but it's also not one of those full floor multi million dollar apartments that Oprah has here.
I should consider getting the modem moved out of that room and maybe opposite of the wall that has the kitchen and bathroom.
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Joined: Sep 2006
Posts: 1,964
Dawg Talker
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Dawg Talker
Joined: Sep 2006
Posts: 1,964 |
The more metal in the way, the worse the wifi signal. Kitchens and bathrooms routinely cause problems.
So they put in the new unit when they came over?
If there is a cable outlet in the other room, the modem SHOULD work exactly the same way in that location. Depends on the cable run and splitters, if any. Did they run any new cable from outside or in the attic when they hooked up the new unit?
If you just move the modem to the other connection, test. If it doesn't work, no harm no foul, just put it back in the original location. POWER OFF before and after.
Do you have phone, THRU THIS MODEM, or TV, from comcast?
On the lag, you described earlier, and I referenced, extreme delay but definite response to your input -"My guy moved". If there is NEVER any response to your input, in any way, that would affect my opinion on the probability of the ports being the problem. NO response at all is not lag. I would still run the same tests in the same order.
Gotta go pay the light bill, but I should be back at my palatial estate before 5 or so.
Just so you know, I do this for a living because I like solving puzzles, it's like reading a mystery novel. I get really, REALLY ticked off when somebody gives me the book and rips out the last few pages.
If you stick your thumb in a light socket and that fixes it, I want to know. If everything I try doesn't work and some other yutz guesses right, I want to know. If you get run over by a bus on the way home, have someone else respond. Finish the story.
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Joined: Sep 2006
Posts: 17,027
Legend
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OP
Legend
Joined: Sep 2006
Posts: 17,027 |
We used to do phone+internet+cable through Comcast but I got sick of going down to Wrigleyville every weekend to watch the Browns, and the offer of free Sunday Ticket the first time around was too much to pass up (now addicted)
So we chose to stick with Comcast with just internet, because it is still tops in town.
Their customer service however, is not.
and yes, they hooked up the new modem. My girlfriend is always the one taking care of this because she works nights and I'm always at work during the day.
I think my display at home has an hdmi hookup, so if that's the case, I'll give that a try. Worst case Ontario is that I rule out the problem.
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Joined: Sep 2006
Posts: 1,964
Dawg Talker
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Dawg Talker
Joined: Sep 2006
Posts: 1,964 |
OK, that means you can buy your own router and modem if you wish.
Interesting that here in Florida the only time they use the Arris units is when phone service is included. Otherwise Motorola units.
When it would die, previous to the new modem install, did it die on a WIRED unit, or were all wifi? That does not sound like a wifi problem, but a problem either with your circuit or the old modem. Did they by any chance sell you enhanced service at the same time as installing the new modem? That kind of issue is often solved when they find and correct a loose wire or connection, which they will not tell you unless you are watching what they are doing. Possible the old modem was bad.
Is the new modem in a different location than the old one was? That would imply they ran some new wire, which is often necessary. Does the coax cable, the one with the screw-on connection to the modem, appear to be new, or different than any other observable cable?
If there is another cable connection in the correct room, worth trying to simply move the modem there and see if it works.
Post back with what you find.
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