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Shortly after New Year's Day, Man Hyung Lee, 77, was nursing a coffee in his usual seat in a narrow booth at a McDonald's in Flushing, Queens, when two police officers stepped into the fluorescent light of the restaurant.
Mr. Lee said the officers had been called because he and his friends — a revolving group who shuffle into the McDonald's on the corner of Parsons and Northern Boulevards on walkers, or with canes, in wheelchairs or with infirm steps, as early as 5 a.m. and often linger until well after dark — had, as they seem to do every day, long overstayed their welcome.
"They ordered us out," Mr. Lee said from his seat in the same McDonald's booth a week after the incident, beneath a sign that said customers have 20 minutes to finish their food. (He had already been there two hours.)
"So I left," he said. "Then I walked around the block and came right back again."
For the past several months, a number of elderly Korean patrons and this McDonald's they frequent have been battling over the benches inside. The restaurant says the people who colonize the seats on a daily basis are quashing business, taking up tables for hours while splitting a small packet of French fries ($1.39); the group say they are customers and entitled to take their time. A lot of time.
"Do you think you can drink a large coffee within 20 minutes?" David Choi, 77, said. "No, it's impossible." And though they have treated the corner restaurant as their own personal meeting place for more than five years, they say, the situation has escalated in recent months. The police said there had been four 911 calls since November requesting the removal of the entrenched older patrons. Officers have stopped in as frequently as three times a day while on patrol, according to the patrons, who sidle away only to boomerang right back. Medium cups of coffee ($1.09 each) have been spilled; harsh words have been exchanged. And still — proud, defiant and stuck in their ways — they file in each morning, staging a de facto sit-in amid the McNuggets.
"Large group — males, females — refusing to get up and leave," read the police summary of one 911 call placed on Jan. 3 at 2:30 p.m. "The group passed a lot of sit-down time. Refusing to let other customers sit."
Neither a Burger King nor another McDonald's, both within a few blocks on Northern Boulevard, has the same allure.
Workers at the restaurant say they are exasperated.
"It's a McDonald's," said Martha Anderson, the general manager, "not a senior center." She said she called the police after the group refused to budge and other customers asked for refunds because there was nowhere to sit.
After multiple requests for comment, a spokeswoman for McDonald's said the company would address the issue, but as of Tuesday evening it had not done so.
The police in the 109th Precinct, which serves the area, say that calls to resolve to disputes at businesses are routine, though the disruptions are more often caused by unruly teenagers than by septuagenarians.
The Flushing McDonald's looks like any other. Few among the crowd there on a recent Saturday said they even liked the food. "We prefer our own Korean food," said Hoick Choi, 76, a pastor at New Power Presbyterian Church, who comes about once a week. Many come after filling up on a free lunch at a nearby senior center.
Some say it is convenience that draws them from the solitude of their nearby homes to spend the day sitting there in the Big Mac-scented air. Many are widowed, or like Jee Woong Lim, 81, who arrived in America two years ago from Seoul, say they are in need of company. They are almost without exception nattily dressed, in suits or dress slacks, brightly colored ties or sweaters, fedoras and well-shined shoes.
Yet there seem to be no shortage of facilities that cater to the elderly in the neighborhood. Civic centers dot the blocks, featuring parlors for baduk, an Asian board game, and classes in subjects from calisthenics to English. Mr. Lee, who comes to the McDonald's from Bayside, passes several senior centers en route. One is a Korean Community Service center in Flushing, which recently changed a room in the basement into a cafe with 25-cent coffee after its president, Kwang S. Kim, got word of the McDonald's standoff.
No one has come.
"I think I have to go to McDonald's and ask why they're there," Mr. Kim said.
Outside the McDonald's on Saturday, Sang Yong Park, 76, and his friend, Il Ho Park, 76, tried to explain what drew them there. They come every single day to gossip, chat about politics back home and in their adopted land, hauling themselves up from the banquettes with their canes to step outside for short cigarillo breaks. And they could not say why they keep coming back — after a short walk around the block to blow off steam — every time the officers remove them. They said they had each been ousted three times so far.
The two men, however, knew what they would do next time. Sang Yong Park said he would not budge, but his friend said he would dutifully obey any police order, just as he always has. "I will just listen to them," he said. "But I will come back inside after they leave."
http://www.cnbc.com/id/101342290?__sourc...rememberMe=null
I side with McD on this one. Although no written rules were originally present, common courtesy is to not overstay your welcome, and allow other paying customers the space to sit and eat their food. Especially since there are plenty of other places these people can go according to the article.
We don't have to agree with each other, to respect each others opinion.
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Couldn't this be considered loitering?
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It's definitely a tough situation.
When I managed a McDonalds, we had a big group of men who would come in and take up one entire room on the dining room. (our dining room was divided up into several rooms) They would order a senior coffee ... which was something like $0.50 ....... and sit there for hours on end.(and I mean the group would get there around 7 am, and which comings and goings, they would be there until 4 or 5 PM.
They would make a mess of the place too. They would drop coffee creamers all over the floor ..... sugars ..... spill coffee ...... and generally make a mess. I estimate that we had 40 or so of them over the course of the day, and the $20 we made definitely wasn't worth it. My supervisor disagreed though. He loved them, and knew most of them by name. They were still bad for business. Some would swear when talking, and they were always loud.
If it had been up to me I would have given them a time limit with their $0.50 cup of coffee.
Micah 6:8; He has shown you, O mortal, what is good. And what does the Lord require of you? To act justly and to love mercy, and to walk humbly with your God.
John 14:19 Jesus said: Because I live, you also will live.
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Oh come on, it's not like they have people waiting to sit inside. Old people hanging out at McDonald's all day is as 'Murican as apple pie.
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These "customers" are being jerks for no discernible reason.
A multitude of senior centers in the area yet they think it is proper to sit in a crowded McDonalds and not order anything. And then they claim they will leave when asked by the police, but come back once they leave. I don't know what their problem is but they are being pretty dang rude.
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it's a simple solution. charge $10 for coffee (must do for all customers - at least those who come inside). they might protest, but they'll find a new meeting place pretty quickly.
#gmstrong
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or, they'll order a $1.39 bag of fries instead.
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j/c Stick with the policy of kicking them out and risk a PR nightmare when one ends up going to jail over it? Hmmmmm..... A bit of a sticky wicket indeed! 
Intoducing for The Cleveland Browns, Quarterback Deshawn "The Predator" Watson. He will also be the one to choose your next head coach.
#gmstrong
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Wow.. a number of comments..
I agree with some of the posts I read, it appears that these old men have chosen to make this an issue when there are other options available. McDonalds should refuse to serve them anything. That is still legal right?
Second, if they want to enforce a time limit, 20 minutes isn't enough. I bet if the guys kept track, most families with kids and working folks on a lunch break are there for more than 20 minutes.. that would invalidate their claim since most people break the rule.
there are a number of ways you could get them to stop, the question becomes how do you do it without hurting your other customers...
yebat' Putin
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Just ask Starbucks how they deal with people loitering for hours after buying one cup of coffee. I'm sure most of the people there have been sitting in the same chair for hours surfing the net, reading a book or napping. It's like everyone has turned into bums.
A friend of mine who works from home a lot will go there, or any other place that has free wi-fi, and set up his mobile home office for the day. He says he gets fresh scenery, new faces to see, a place to get free refills and eventually he'll order lunch.
I think it's a douchey move. Starbucks, McDonalds and all the other are a place of business not a hangout or mobile office.
“...Iguodala to Curry, back to Iguodala, up for the layup! Oh! Blocked by James! LeBron James with the rejection!”
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As long as you aren't preventing other customers from sitting down and as long as the establishment is willing to let you do it, I don't have a problem with it.. but when you are becoming a nuisance, it's time to go. Some places probably like it because it makes them look a little busier, which is a good thing.. nobody wants to walk into an empty restaurant.. it's about having some common sense.
yebat' Putin
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As much as I think we ought to learn to treat our elders with more respect in this society, these folks just seem to want to cause issues. I'd side with the restaurant on this one.
#GMSTRONG
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As much as I think we ought to learn to treat our elders with more respect in this society, these folks just seem to want to cause issues. I'd side with the restaurant on this one.
Funny how you feel that way since you are so close to being one. 
yebat' Putin
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Quote:
As much as I think we ought to learn to treat our elders with more respect in this society, these folks just seem to want to cause issues. I'd side with the restaurant on this one.
Funny how you feel that way since you are so close to being one.
This year I start getting my senior discount at Braums. 
Pretty soon I'll get to tee off from the green side bunkers! 
#GMSTRONG
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Cool. So you'll get to hit one from the greenside bunker instead of 3... your scores should improve considerably. 
yebat' Putin
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As long as you aren't preventing other customers from sitting down and as long as the establishment is willing to let you do it, I don't have a problem with it.. but when you are becoming a nuisance, it's time to go. Some places probably like it because it makes them look a little busier, which is a good thing.. nobody wants to walk into an empty restaurant.. it's about having some common sense.
I agree.
To sit there from 5am until after dark? That goes way beyond the bouds of reasonable. One hour in a McDonalds unless you are having a bitthday party in the playland might be considered reasonable as a far limit.
Serious question....no McDonalds jokes here.....serious question.....when you dine in, how long does it take a normal person need to order, eat their Egg McMuffin or Big Mac meal, use the restroom, and maybe catch a few sports scores or the local weather? Maybe 20 minutes....30-40?
I mean come on....don't pile on McDonalds because they are a hugh Corp. or you don't like the food.
Sitting there all day is way beyond the bounds of reasonable.
JMO
If everybody had like minds, we would never learn. GM Strong
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Give those young fella's an hour or two then boot them out for the rest of the day.
I AM ALWAYS RIGHT... except when I am wrong.
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40 minutes is more than reasonable. A grown man should be able to be in and out of there in 20 minutes if they want to be... we go there for lunch as a group, we can leave the office, drive the 10 minutes to get there, order, eat, chat for a minute, drive the 10 minutes back and be gone an hour.. so we are probably in the restaurant 35-40 minutes +/-... If you are wrestling with a couple kids, it might take a little longer...
yebat' Putin
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The old people are jerks. End of story.
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Oh come on, it's not like they have people waiting to sit inside. Old people hanging out at McDonald's all day is as 'Murican as apple pie.
"Large group — males, females — refusing to get up and leave," read the police summary of one 911 call placed on Jan. 3 at 2:30 p.m. "The group passed a lot of sit-down time. Refusing to let other customers sit."
We don't have to agree with each other, to respect each others opinion.
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Quote:
Oh come on, it's not like they have people waiting to sit inside. Old people hanging out at McDonald's all day is as 'Murican as apple pie.
"Large group — males, females — refusing to get up and leave," read the police summary of one 911 call placed on Jan. 3 at 2:30 p.m. "The group passed a lot of sit-down time. Refusing to let other customers sit."
I didn't know McDonald's has ever gotten that packed. I haven't gone in there and sat down in 20 years....
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Quote:
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Oh come on, it's not like they have people waiting to sit inside. Old people hanging out at McDonald's all day is as 'Murican as apple pie.
"Large group — males, females — refusing to get up and leave," read the police summary of one 911 call placed on Jan. 3 at 2:30 p.m. "The group passed a lot of sit-down time. Refusing to let other customers sit."
I didn't know McDonald's has ever gotten that packed. I haven't gone in there and sat down in 20 years....
I vistited New York a couple times (Queens and Manhattan mostly) and one thing that really stood out to me was just how many freaking people were there. It seems obvious but coming from living in suburbs my whole life it really is an incredible difference. It doesn't surprise me at all that a McDonald's would fill up in Queens.
Anyway my thoughts are basically that it should come down to the wishes of the owners/operators of the establishment. If people are sitting for hours and hours and preventing other customers from sitting down, it's perfectly reasonable to throw them out. Mostly empty seats and some guy wants to twiddle around on the wifi for a while? I don't see much problem with that.
Last edited by hasugopher; 01/17/14 12:07 PM.
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Quote:
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Oh come on, it's not like they have people waiting to sit inside. Old people hanging out at McDonald's all day is as 'Murican as apple pie.
"Large group — males, females — refusing to get up and leave," read the police summary of one 911 call placed on Jan. 3 at 2:30 p.m. "The group passed a lot of sit-down time. Refusing to let other customers sit."
I didn't know McDonald's has ever gotten that packed. I haven't gone in there and sat down in 20 years....
It depends on location and size. When we were in Europe a few months ago, there was a McD in most of the major cities we visited, usually only 1 or 2, not every couple blocks like in the US, but they were all packed to the gills at all hours of the day. FYI - McD is one of the few free restrooms you can find in London & Paris. 
We don't have to agree with each other, to respect each others opinion.
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I didn't think about the free wifi angle of all of this...
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If they aren't hurting other customers by hogging all the seats, then I don't see the problem but it appears that they are.
For me, I make arrangements with them, come in, sit down, have a cup of coffee or whatever and stay as long as you like in "NON PEAK" hours. But during Peak hours, please make room for paying customers. And of course, specify what peak hours are.
Seems like a reasonable thing..
#GMSTRONG
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"Alternative facts hurt us all. Think before you blindly believe." Damanshot
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http://www.youtube.com/v/EKEeHREK2nQ
Are any of those people your friend?
Awesome. Yes, that's him (well, laptop and maybe a mobile printer too).
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Reason with them and give them 30 or 40 minutes. If its a no go, "Bar" them individually and get it over with. Once they come in, its trespassing and have them arrested. The others will learn.
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The problem is that there is a PR aspect to be considered as well.
Some of those old guys at my old McDonalds were veterans. In fact, many were. Who wants to be the guy who threw out the veterans? I would have done it, politely, but my district manager did not want me to do so.
Micah 6:8; He has shown you, O mortal, what is good. And what does the Lord require of you? To act justly and to love mercy, and to walk humbly with your God.
John 14:19 Jesus said: Because I live, you also will live.
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Understood, but that's why I reason with them first and get the story out there. But, it's McDonalds. If People like McDs they are still going to go. Those that don't, won't go anyway.
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Forums DawgTalk Everything Else... Fighting a McDonald’s for the
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